Category Account Manager – Global Online Marketplace

Bangkok / 80K THB/Month

Our client is one of the world’s first e-commerce companies from the US that facilitates both consumer-to-consumer and business-to-consumer sales through their global marketplace. They currently have operations in more than 30 countries, serving their customers worldwide with their shopping website that allows customers to sell and buy a huge range of goods and services online. Our client is expanding their operations in Thailand and is seeking an experienced Category Account Manager to take on following role


The Category Account Manager will be focusing on Fine Jewelry & Gemstones category and responsible for maintaining a strong relationship with sellers and overachieving on the targets on the accounts’ portfolio held. The successful candidate’s overall duties and responsibilities are outlined as follows:


  • Owning financial targets and KPIs on account portfolio
  • Establishing and maintaining strong customer relationships with sellers, to retain and grow their business
  • Developing strong category understanding, building, and executing on seller level growth plans
  • Distilling out category best practices and supply insights for Category Development Lead
  • Consulting on best practices for business – listing, shipping, tools, promotions, CS, case handling and policies
  • Resolving seller complaints and escalate issues to Make-it-Right for sellers
  • Evangelizing the platform as the Best Export Marketplace and advocating for the adoption of promotion programs, marketing, and CS channels


Qualifications Required:


  • Bachelor’s degree or equivalent in business, or any related field
  • At least 3+ years of professional experience within an e-commerce, retail merchandising or category management role (Familiarity with Jewelry & Gemstone category is highly preferred)
  • Must have relevant experience in e-commerce sector and passion for e-commerce
  • Excellent command in both spoken and written English
  • Excellent, solutions-focused interpersonal and communication skills
  • Entrepreneurial, analytical, and creative mindset with desire to take ownership of work
  • An independent, proactive, and effective player under pressure


This is a great opportunity to grow your career path with one of the world’s most prestigious companies, with the added benefits of a competitive pay package and a variety of formal and informal training programs opportunities.


Submit your application

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