Country Service Manager – Electric Car Brand

Bangkok / THB/Month

Our client is one of the very well-known American electric car brands that is one of the Pioneers of the Global EV Sector. For years they have been supplying electric cars, battery energy storage, and related products and services, our client has served almost all continents worldwide and is recognized as one of the world’s most valuable companies. Due to their planned entrance into the Thai Market, our client is looking for an experienced Service Manager to head up their Service Division in Thailand in the following role:

 

The Service Manager will be reporting to the Country Director and will be responsible for developing teams, managing day-to-day operations, and preparing the brand service to meet the needs of the customers. The overall duties and responsibilities of this sought-after position are outlined as follows:

  • Actively monitoring customer service trends to make necessary improvements
  • Assisting the team in developing appropriate standards and processes to continuously elevate the overall service experience
  • Involving yourself in your team members’ growth and development and setting the standard for open communication, active problem solving, and a positive work environment
  • Coaching, teaching, and building a team of top talent and mentoring the next generation of company leaders
  • Providing regular coaching and feedback, and have a deep knowledge of your team’s strengths and opportunities
  • Driving continuous improvements to facilitate exceptional team output and customer service by partnering with operations teams on strategic execution
  • Understanding our business, knowing the numbers, and leading the center’s daily operations to achieve specific goals in quality, productivity, output, cost as well as revenue / margin where applicable.

 

Qualifications Required:

  • Qualified to Degree level in any related field
  • At least 8 years of professional experience in a similar role with prior leadership experience in a service-focused industry
  • Prior experience in a similar capacity in a global Automotive Brand is essential
  • Technical acumen is required – you must develop a knowledge of all company’s products, as well as Service systems, processes, and procedures
  • Love to change the status quo and work well in high-pressure situations. Exceptional
  • prioritization and time management skills are essential for success
  • Be a leader and a team-player.
  • Possess a rare combination of mental agility, analytical thinking, hands-on problem solving, and a customer-service mindset.
  • Excellent command of both spoken and written English skills

 

 

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