Information Technology Specialist - Management Consultancy

Management

60k Bangkok

Our client is a global management consulting firm headquartered in the US. The firm has been rated as one of the best employers on Fortune 500’s list of international companies for several years in a row and they now have a rare opening for an IT professional to join their prestigious company for a 6-month contract assignment in the following capacity:


The Information Technology (IT) Specialist will be the main point of contact to provide support to their employees with all IT-related issues and problems, including troubleshooting and resolving complex hardware and software problems on computer systems. The overall duties and responsibilities of this sought-after position are outlined as follows:

  • Serving as the primary contact for IT related problems and issues for the employees
  • Installing, configurating, and upgrading software and operating systems
  • Investigating, troubleshooting and resolving escalated hardware and software problems on computer systems
  • Maintaining accurate inventory database, repair log and activity log
  • Enforcing Team’s guidelines and policies and contributing to their knowledge base
  • Managing user accounts and setting permissions
  • Coordinating off-site repairs with external vendors
  • Monitoring emerging trends that develop in the ticketing system
  • Assisting with network implementation projects
  • Coordinating off-site repairs with external vendors

Qualifications:

  • Bachelor’s degree or an equivalent combination of education, training and experience
  • 2+ years of related working experience with experience in leading projects and creating and maintaining documentation, processes, and procedures
  • Technical support experience, previous corporate experience is preferred
  • Demonstrated interest and aptitude in technology and technical issues
  • Ability to communicate well with customers and members of the team, display a confident and self-motivated approach
  • Strong time management and prioritization skills in a multi-tasking environment
  • Ability to stay calm and think clearly under pressure
  • Aptitude for analytical problem resolution, troubleshooting skills and approaches
  • Very good command of both spoken and written English and Thai
  • Ability to occasionally work extended hours, including evenings and weekend hours to meet project deadlines or resolve issues

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Information Technology Specialist - Management Consultancy

Management

60k Bangkok

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