Our client is a highly renowned American electric vehicle manufacturer, recognized as a pioneer in the global electric vehicle industry. They have a rich history of providing electric cars, battery energy storage solutions, and associated products and services across various continents, earning them the status of one of the world’s most valuable companies. With their successful establishment in the Thai market and growing demand, our client is seeking an experienced Service Manager to oversee their service operations in the following role:
The Service Manager will be reporting to the Country Director and will mainly be managing a full PDI process from the beginning until customer delivery process, as well as developing and managing day-to-day operations and the service team including customer service people, technicians, and parts advisors. The overall duties and responsibilities of this sought-after position are outlined as follows:
- Managing a full PDI process from the beginning until customer delivery process
- Actively monitoring customer service trends to make necessary improvements
- Assisting the team (technical, customer service, aftersales) in developing appropriate standards and processes to continuously elevate the overall service experience
- Managing the Authorized Dealers and setting their KPIs
- Involving yourself in your team members’ growth and development and setting the standard for open communication, active problem solving, and a positive work environment
- Coaching, teaching, and building a team of top talent and mentoring the next generation of company leaders
- Providing regular coaching and feedback, and have a deep knowledge of your team’s strengths and opportunities
- Driving continuous improvements to facilitate exceptional team output and customer service by partnering with operations teams on strategic execution
- Understanding our business, knowing the numbers, and leading the center’s daily operations to achieve specific goals in quality, productivity, output, cost as well as revenue / margin where applicable.
Qualifications Required:
- Qualified to Degree level in any related field
- At least 8 years of professional experience in a similar role with hands-on and leadership experience in an service-focused sector from an automotive industry
- Technical acumen is required – you must develop a knowledge of all company’s products, as well as Service systems, processes, and procedures
- Love to change the status quo and work well in high-pressure situations. Exceptional
- prioritization and time management skills are essential for success
- Be a leader and a team-player.
- Possess a rare combination of mental agility, analytical thinking, hands-on problem solving, and a customer-service mindset.
- Excellent command of both spoken and written English skills
This is a great opportunity to grow your career with a very well-known multinational electric car brand with the added benefit of a competitive pay package and numerous overseas training and travel opportunities.
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