Customer Support Specialist - Fintech

Bangkok / Call

Our client is an innovative European Fintech start-up that operates in the overseas and end-to-end payment space that was created to compete with traditional payment services (i.e; Banks) to lower costs and speed of transactional completeness. With a regional office and development center in Hong Kong, our client’s global support operations are located in the Central Business District of Bangkok, and there is a rare opportunity for an experienced Customer Support specialist to take on the following role:

  • Provision of customer support: meeting the needs of existing clients either by answering questions directly or passing queries through to the operations and compliance teams.
  • Cross-communication: Ability to communicate with the Marketing and Sales department to assess clients sentiments about E-banking experience.
  • Problem-solving: resolve client-related issues with the help of other departments both in Thailand and regionally.

Qualifications:

  • Qualified with a degree in a related subject.
  • 2+ years of customer support experience preferably within the banking or payments sector
  • Problem-solving skills: the candidate will be required to demonstrate the ability to autonomously solve problems as new products are introduced to the platform.
  • Interpersonal skills: personable, approachable, positive and the ability to work in a high-pressure environment with a diverse mix of clients and staff.
  • Workflow management: the ability to multi-task, prioritize and manage deadlines.
  • Very Good English abilities.

Our client offers an attractive job prospect to the right candidate alongside a solid remuneration package with company benefits that include generous leave benefits and comprehensive medical and insurance coverages.

Salary: Call

Location: Bangkok

Submit your application

Select file