IT Operations Manager - Data Center - Smart Search Recruitment

Our client is a fast-growing technology company specializing in high-performance AI infrastructure and computing solutions. The company develops and operates advanced GPU-powered data center infrastructure, providing scalable computing capacity to support AI development, large-scale workloads, and enterprise applications. With a growing presence across Southeast Asia, the company is focused on expanding access to next-generation AI technology and building reliable, high-performance computing infrastructure for the future. Currently, they are seeking an IT Operations Manager tomanage onsite delivery, shift coverage and team performance for the data center. 

IT OPERATIONS MANAGER – DATA CENTER

The IT Operations Manager will be responsible for leading our data center operations around the clock, managing a three-shift onsite team and ensuring that systems, assets, and procedures run safely and reliably. This will involve the following key responsibilities:

• Lead daily onsite operations and handle hands-on work, including installation, cabling, asset checks, spare parts management, and basic troubleshooting with remote guidance.

• Assign and prioritize tickets, track progress, and escalate complex issues to remote specialists.

• Plan the three-shift roster (handovers, rest days, and leave; no back-to-back 8-hour shifts) and step in to cover absences and skill gaps.

• Keep asset, spare parts, incident, and change records accurate, and enforce site safety, access, and handover rules.

• Maintain SOPs, work instructions, and the knowledge base, including incident fixes and lessons learned.

• Collaborate with data center staff, suppliers, and remote teams on repairs, replacements, deliveries, and recovery.

• Provide 24/7 onsite coverage on a three-shift roster of 8-hour shifts, normally five per week (40 hours), while managing reporting duties.

• Work outside Monday to Friday, 09:00-18:00 is compensated at 2x the regular hourly wage.

• Work on Thai public holidays is compensated at 3x the regular hourly wage. The holiday rate applies when both could apply, and any higher legal requirement takes priority.

• Track team performance across roster coverage, attendance, case handling, service quality, and record accuracy.

• Coach team members, maintain the skills matrix, and arrange cross-training.

• Report weekly to the CTO on staffing, incidents, open and closed cases, overtime, equipment, and risks, and meet weekly to discuss priorities and improvements. Escalate major issues promptly.

Qualifications:

• Hands-on IT operations experience; team supervision or shift coordination experience preferred working in a data center.

• Basic knowledge of servers, networking, cabling, assets, and spare parts; able to follow SOPs and remote guidance.

• Skilled at planning rosters, coordinating people, managing performance, and preparing clear reports and accurate records.

• Basic understanding of ITIL concepts, including incident, problem, and change management.

• Comfortable with SOPs, work instructions, and knowledge base upkeep, including sharing lessons learned.

• Based in Bangkok or nearby, and available for assigned day and night shifts.

• Strong written and verbal communication skills in both Thai and English.

• Familiarity with GPU environments, RMA, ticketing, and inventory tools is preferred.