Customer Success Manager - AI Fintech - Smart Search Recruitment

Our client is a fast-growing technology company delivering AI-powered financial solutions, including credit scoring, alternative data analytics, embedded finance, and fraud prevention, in close partnership with global industry leaders. Operating on the core values of integrity, loyalty, and capability, the firm combines institutional backing with a lean, highly autonomous startup culture where employees take full ownership of business outcomes.

CUSTOMER SUCCESS MANAGER – AI FINTECH

BANGKOK – FINTECH/ ENTERPRISE SOLUTIONS​​ 

The Project Leader/ Customer Success Manager provides an ideal bridge from strategic advisory and deck-building into direct hands-on delivery and operational ownership. You will drive post-sale implementations across Thailand, taking signed client engagements from kickoff to go-live and shaping how alternative credit scoring, lead generation, and embedded finance function commercially, operationally, and technically. The overall responsibilities are outlined as follows:  

• Take signed contracts from handover through to go-live by defining functional business models for embedded finance, lead generation, and credit scoring.  

• Work directly alongside internal and client-side experts to navigate real-world technical, commercial, and operational hurdles.  

• Align daily execution across Business Development, Product, Technical, Operations, and Talent teams to maintain momentum.  

• Serve as the primary post-signing contact to communicate status updates, manage expectations, and build client trust.  

• Manage project plans, status reports, and RAID logs while actively mitigating scope creep and delivery risks.  

• Collaborate with Business Development during handoff to structure and onboard engagement-specific delivery teams.  

• Prepare delivery metrics, run post-implementation reviews, and evaluate client satisfaction and ROI.  

• Maintain timely communication via chat platforms like LINE or WhatsApp to address urgent delivery matters.

Qualifications:

•  5+ years of experience in project or program leadership, ideally within Financial Services, Fintech, or Management Consulting.  

• Bring a background as a former consultant seeking to transition from strategic advisory to hands-on delivery and operational ownership.  

• Possess a practical understanding of embedded finance, lead generation, and fintech concepts to guide cross-functional discussions.  

• Hold a Bachelor’s degree in Business, IT, Engineering, or a related field, with PMP, PRINCE2, or Agile certification considered a plus.  

• Demonstrate proficiency in project management, CRM, and BI tools, along with experience using AI tools like ChatGPT or Claude for efficient documentation.  

• Possess advanced communication skills with a proven ability to structure executive-level slide decks and Excel models.  

• Demonstrate professional fluency in English and native/fluent Thai, with Mandarin considered a strong advantage.  

• Maintain a proactive, self-driven mindset with the ability to take ownership of problems in high-autonomy environments.